Sanjog Helpline

Beneficiaries list of NFSA 2013
Citizen Charter
Annexure I
Time frame for Disposal of Application for Assistance under the Consumer Welfare Fund.
Application for Financial Assistance
Applicant to be intimated within 15 working days of receipt if the eligibility criteria are not met or application is incomplete.
Decision on eligible and complete applications to be taken and intimated within four weeks from the date of receipt of recommendations of the District Collectors where called for and for released of funds from Central Consumer Welfare Fund the applications will be forwarded after due approval of steering committee within four weeks.
Release of Grant
Grant will be released after issue of sanction in cases approved by the Standing Committee on CWF within 30 days after the applicant complies with all the pre-release requirements of the sanction by State Government/ Government of India.
Settlement of Accounts
Accounts will be settled within 45 days after the submission of audited statement of expenditure and meeting other requirements prescribed in the terms and conditions of the grants.
 
Annexure II
Time frame for dealing with Applications under The Weights & Measures Acts & Rules made there under.
1 (a) Registration under Rule 35 of the Packaged Commodities Rules 1977 Including Shorter Address. Within 20 days from the date of receipt of complete Application.
  (b) Return of incomplete Application forms for removal of deficiencies Within 10 days from the date of reject.
2  Application for model approval under the provisions of model Approval Rules.
  (a) Initial processing of application and return of incomplete application. Within 15 days from the date of receipt of application.
  (b) Processing of final test report from the laboratory for notification in the Gazette. Within 90 days
3 (a) Application for manufacture of non- standard weights or measures under the General Rules. Within 45 days from the date of receipt of  complete application.
  (b) Return of incomplete Application form for removal of deficiencies. Within 10 days from the date of receipt of application.
Annexure – III
Time frame for Disposal of Public Grievances
Acknowledgement Within 15 days.
Referring the grievance to the concerned Organization  (if it does not directly concern the Department) under intimation to the petitioner with an advice to inform the petitioner directly of the outcome within 3 months. Within 15 days.
Our Responsibilities
  » We administer the Consumer Protection Act, 1986 under which consumer redressal agencies at the district and State level have been set up to provide speedy and inexpensive relief to the consumer with genuine grievances.
  » We administer the Consumer Protection Act, 1986 under which consumer redressal agencies at the district and State level have been set up to provide speedy and inexpensive relief to the consumer with genuine grievances.
  » We administer the Essential Commodities Act 1955 that has been enacted to ensure easy availability of essential commodities to consumers and protect them from exploitation by traders.
  » We administer the Standards of Weights & Measures Act, 1976 and the Standards of Weights & Measures (Enforcement) Act, 1985 for the regulation of weights and measures, weighing and measuring instruments in the State.
  » We monitor the open market prices of essential commodities and take appropriate steps to check any unwarranted increase in prices of such commodities and ensure easy availability of these commodities in the state.
  » We administer the Emblems & Names (Prevention of Improper use) Act, 1950, that provides for preventing the improper use of certain emblems and names (specified in the schedule of the Act) for professional and commercial purposes.
  » We administration of BIS, standardisation and certification.
Our Commitment
  We commit to make all endeavours.
  » To deal with all applications for recommendation to Government of India for financial assistance from the Consumer welfare fund within the time frame set out in Annexure – I.
  » To deal with all applications received under the provisions of the weights & Measures Acts and Rules made there under within the time frame set out in Annexure – II.
  » To give prompt attention to public grievances and dispose them off within the time frame set out in Annexure – III.
  » To take all possible steps, including amendment of the consumer Protection Act, 1986 and rules made there under wherever required to facilitate the speedy disposal of cases filed in the consumer redressal agencies.
  » To establish the apex advisory body, namely, State Consumer Protection Council (SCPC) and Dist. Consumer Protection Council (DCPC) under the Consumer Protection Act, 1986 to promote and protect the rights of the consumers and hold regular meetings thereof.
  » To monitor market prices of essential commodities closely, take all possible steps that such prices remain at reasonable levels and provide information on market prices of essential commodities on the department’s website, updated daily and to ensure easy availability of these commodities across the State.
  » To provide on the Department’s website, all information that may be useful to be public including information relating to the various laws administered by the department, market prices of essential commodities, consumer Welfare Fund, application forms for obtaining financial assistance from the consumer welfare fund or approvals under the various provisions of the Weights & Measures Acts and Rules made there under, fax / telephone/ E-mail address of officers dealing with various subjects in the Department and to regularly update such information.
« Back